Frequently Asked Questions

Got a question? Below you’ll find some of our most commonly asked ones. Can’t find the answer you’re looking for? Contact a Concerto Maestro at

How do I buy more licenses?

To purchase more Concerto licenses for your team, contact a Concerto Maestro at

Where do I add more users?

You must be a Domain Admin to add more users. As a Domain Admin, you will have access to an ‘Admin’ tab. Here, you’ll find a section marked 'Users' where you can add more users to your license.

What's the difference between 'My Drive' and 'Team Drive'?

'My Drive' is a storage space exclusive to you. 'Team Drive' is a shared storage environment for collaborative content management.

My team has multiple departments. Can I organise the 'Team Drive' so each department can manage and access their content independently? 

Of course! Each department can be assigned its own respective folder, providing groups of users their own space to manage content. After assigning individual users in a department to a ‘User Group’ you can then designate permission to the group by selecting ‘Folder Security’ within the ‘Admin’ tab.

I’m unable to access a folder on ‘Team Drive’. How can I get access? 

Your Domain Admin will be able to give you permission to access the ‘Team Drive’ by selecting ‘Folder Security’ within the ‘Admin’ tab.

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